Claims

In case of a loss occurrence Policyholder / Insured / Beneficiary should notify immediately the claims department using either one of the following contact details:
Tel: +961 (1) 990127
Fax: +961 (1) 990128
Claim Notification:
The loss notification should mention the following basic information:

• Policy number
• Date of incident / loss
• Brief circumstances / details of loss
• Estimate of loss amount

Acknowledgment:
We will acknowledge receipt of notification showing the allocated claim number and requesting documents according to each line of business and depending on each case merits.
Investigations:
Our claims department will handle the case investigations (when necessary) and may decide to appoint a surveyor or loss adjuster.
Settlement:
Once the file is complete (documents and reports) and if the claim is payable:

• We would prepare a discharge or a form of acceptance to be signed by the Policyholder / Insured or Beneficiary
• Upon signature of the precedent document by the concerned person, the settlement will be made either by cheque or bank transfer.